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E nsure on time secure delivery, management, upload, tagging and reporting of all digital assets and content ordered and approved for distribution through the major content management systems (DAM – Digital Asset Management & MedVox system) by collaborating with c olleagues from the medical, marketing, compliance, IT and local affiliates as well external agencies, photo studios and other creative sources such as stock libraries. Content management specialist ensures receipt of Content Manifest including content Approval documentation
Ensure that content is received properly with all added supporting information – key words, focus areas, categories, hotspots as well as other data that should be available within the Content Manifest)
Responsible for quality control and technical viability of assets to be uploaded
Ensure that the tagging and metadata of content is consistent and appropriately applied to all assets
Responsible to upload the content in alignment with instruction provided within the Content Manifest
Fulfil user requests for access to download source content and qualify usage as appropriate
Develop relationships with agencies to ensure the timely provision of content to the DAM
Partner closely with Medical Teams to ensure the most up to date and efficient search capabilities are being applied and used in the most competent way. Analyze metadata, subtypes, search fields, and security policies, and identify inefficiencies and consider new solutions to ensure the DAM and Medvox are being utilized at their highest potential.
Create, update, and distribute all necessary digital asset guidelines to ensure that all current processes are followed and kept relevant.
Responsible for testing the content within Pitcher platform on performance, content format and on interactive elements (hotspots, links, etc)
Receive QC approval and then distribute content to appropriate user group
Providing training sessions to MSLs or various countries on MedVox application and the upload process
Generate platform monthly audit reports on users and content using (Pitcher Reporting and DAM applications)
Generate/publish pre-defined reports as well as ad-hoc analysis reports using Pitcher InsightÒ and DAM Applications that help Medical/Commercial teams to make decisions on more effective content usage
Mentor and train incoming rotating contract digital asset specialists, and creates/updates all training guidelines and materials as needed
Build and maintain intranet and internet websites using platforms such as SharePoint, EPiServer, Drupal and Adobe for different countries based on their requirement
Analysing the stakeholder requirements, proposing design solutions over call or creating forms in SharePoint as per their requirement
Preparing mockup of site designs if required to suggest stakeholder on the various site design possibilities.
Taking full ownership of managing the MedHub Site administrative activities like providing access to team members, setting up unique permissions for libraries/ pages if required, creating libraries helping team members in uploading files or solving queries related to SharePoint
Ensure that content is received properly with all added supporting information – key words, focus areas, categories, hotspots as well as other data that should be available within the Content Manifest)
Responsible for quality control and technical viability of assets to be uploaded
Ensure that the tagging and metadata of content is consistent and appropriately applied to all assets
Responsible to upload the content in alignment with instruction provided within the Content Manifest
Fulfil user requests for access to download source content and qualify usage as appropriate
Develop relationships with agencies to ensure the timely provision of content to the DAM
Partner closely with Medical Teams to ensure the most up to date and efficient search capabilities are being applied and used in the most competent way. Analyze metadata, subtypes, search fields, and security policies, and identify inefficiencies and consider new solutions to ensure the DAM and Medvox are being utilized at their highest potential.
Create, update, and distribute all necessary digital asset guidelines to ensure that all current processes are followed and kept relevant.
Responsible for testing the content within Pitcher platform on performance, content format and on interactive elements (hotspots, links, etc)
Receive QC approval and then distribute content to appropriate user group
Providing training sessions to MSLs or various countries on MedVox application and the upload process
Generate platform monthly audit reports on users and content using (Pitcher Reporting and DAM applications)
Generate/publish pre-defined reports as well as ad-hoc analysis reports using Pitcher InsightÒ and DAM Applications that help Medical/Commercial teams to make decisions on more effective content usage
Mentor and train incoming rotating contract digital asset specialists, and creates/updates all training guidelines and materials as needed
Build and maintain intranet and internet websites using platforms such as SharePoint, EPiServer, Drupal and Adobe for different countries based on their requirement
Analysing the stakeholder requirements, proposing design solutions over call or creating forms in SharePoint as per their requirement
Preparing mockup of site designs if required to suggest stakeholder on the various site design possibilities.
Taking full ownership of managing the MedHub Site administrative activities like providing access to team members, setting up unique permissions for libraries/ pages if required, creating libraries helping team members in uploading files or solving queries related to SharePoint
Collaboration
Global & Local Medical function
Medical agencies
Commercial Excellence
Medvox Core team
ITS team
MedHub scientific communication team
Duties & Responsibilities
1. People
Maintain effective relationships with stakeholders
Liaise and coordinate with colleagues in Medical function to receive content for MedVox and DAM distribution.
Co-ordinating and performing QC activities to ensure quality check validation
Stakeholder feedback to be maintained completing tasks as expected
2. Performance
Manage receipt of Content Manifest including content Approval documentation.
Perform initial QC on content to test rendering, performance and interactive elements (hotspots, links, etc)
Perform trouble shooting content-related technical issues
Distribute content to appropriate QC user group
Distribute content to appropriate user group
Generate/publish platform reports using Pitcher InsightÒ (pre-define and or ad-hoc analysis reports, audit reports on users/content)
Enhance content structure and digital asset management learnings
Build and maintain intranet and internet websites
Content QC standards to be maintained
Timely support for generating specific reports
3. Process
Follow detailed guidelines (for example checking hotspots which have links to pdf review of the content for spot assessment, format, expiration date, tagging, validating MMRC#).
Good understanding about MedVox, DAM and Pitcher application
Effective understanding on content structure
Secure adherence to QC process to maintain quality requirements
Adherence to process and policies
No major timeline and process deviation issues
Content QC standards to be maintained
Knowledge, Skills & Competencies / Language
Technical knowledge of content management tools (Pitcher, DAM, Veeva CLM , Kadridge or other CLM too optional )
Working knowledge on SharePoint Online and its functionalities and Website Maintenance
Knowledge and experience with PowerPoint, Adobe PDF and Photoshop
Excellent planning, design, communication, project management and documentation skills
Excellent management of customer expectations, listening, negotiating, and multi-tasking skills.
Strong interpersonal skills and experience working in a global context
Strong project management abilities; capable of prioritizing and handling multiple projects simultaneously
Ability to take initiative, follow through, and meet deadlines as necessary
Qualifications
Bachelor’s or master’s degree in information systems, computer science, communications, web/graphic design or related field
2+ years relevant work experience with solid understanding of principles, standards, and best practices of web content management/Digital Asset Management preferably in a pharmaceutical or healthcare space
Requirements of the job
Minimum of 2-5 years’ experience with content management & expertise in SharePoint/SharePoint Online and Website maintenance
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
