TELEMONK TECHNOLOGY SERVICES PVT LTD Hiring for Quality Auditor – BPO Job at India Full Time

– Fluency in English Language, effective verbal and written communication skills

– Effective listening skills, knowledge of call flow, telephone etiquettes

– Ability to identify and implement corrective actions and process improvements,

– Complete understanding of quality monitoring process and capability to design the quality monitoring parameters as per the process requirement.

– Ability to analyze different stages of a call, Understanding of Fatal and Non fatal errors, calibration process

– Ability to communicate feedback effectively,

– Analyse the TM data and identify training needs and process gaps

– Ability to understand the AOI – both agents and process and able to give suggestions to improve productivity and quality by suggesting scripts, pitch, agent training needs, etc

– Ability to multitask and monitor fcalls and give feedback for multiple projects

Job Types: Full-time, Regular / Permanent

Salary: From ₹325,000.00 per year

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• QA/QC: 3 years (Required)
• total work: 5 years (Preferred)

Language:

• English (Required)

Speak with the employer
+91 9136971485
Expected Start Date: 26/04/2022