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About PhonePe
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Job description:
We are looking for a calling Specialist to assist our merchants with the entire onboarding process alongside explaining the product and the service offered.
Calling Specialist responsibilities include assisted support to onboard the merchant, resolving merchant queries pre onboarding, guiding through the platform and product.
Ultimately, you will help establish our reputation as a company that offers excellent merchant support during.
Roles and Responsibilities
- Respond to merchant queries in a timely and accurate way, via phone.
- Identify Merchant needs and help Merchants use specific product
- Update our internal helpdesk with information about technical issues and useful discussions with Merchants
- Share feature requests and effective workarounds.
- Inform merchants about new features and functionalities
- Follow up with merchants to ensure their technical issues are resolved
- Gather merchant feedback and share with our Product, Sales and Marketing teams
- Explain the merchant KYC details for onboarding.
Desired Candidate Profile
- Knowledge about the payment instruments and KYC (Not mandatory)
- Strong attention to details.
- Excellent proofreading skills and command of the English Language
- Top problem-solving skills and the ability to utilize internal documentation.
- Identifying merchant needs and helping merchant use specific products.
- Ability to adapt to changing environments and learn new process.
- Ability to be flexible and organized.
- Patience when handling tough merchants.
Work Experience – 3-4 years in outbound service/sales
Mandatory Skills – Communication
Languages – English, Hindi (Other languages are added advantage)
PhonePe Full Time Employee Benefits
- Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
