DBS Bank Hiring for Specialist, Operations, Gen Ops-Consumer Banking Job at Tamil Nadu Full Time

Description – External

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• To Track settlement reports from card networks, reconcile and post financial entries and fund VISA.
• To complete document checking, KYC checks, On-boarding activities.
• Tracking customer complaints/service requests and executing.
• To ensure high level governance standards are maintained on all responsibilities assigned
• Adherence to SLA and defined TAT.
• Adoption to digital strategy and drive Design for No Operations.

Key Accountabilities

• Query management. Delivery TAT and Customer satisfaction.
• Data accuracy & Transaction quality
• Accurate Financial accounting
• Office account reconciliation and reporting
• VISA settlement funding

Job Duties & responsibilities

• Manage and oversee vendor on activities like cards Dispatch, Card Return Undelivered, PIN mailers and Destructions process. Ensure checks and controls are adhered
• Ensure all Credit Card Onboarding activities, customer KYC and document verification
• Ensure the Standard Operating Procedures are in place along with detailed manuals for all activities conducted by the Operations team. Also, ensure the adherence to all agreed SOPs and Policies by inhouse / outsourced operational staff
• Should be familiar on Online payments like NEFT, RTGS, Bill desk and Manual payment process like Cheque and Cash payments for Credit cards.
• Ensure Operational efficiency & quality metrics are tracked on an Ongoing Basis and reported to Senior Manager.
• Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.
• Ensure Welcome Kit despatch and delivery as per TAT with 100% accuracy.
• Obtain minimum satisfactory audit rating for the team.
• Ensure and implement BOD & EOD controls on exception activities.
• Generate ideas for new processes/initiatives. Participate in UAT. Robust checks and drive DFNO.

Required Experience

• A minimum of 4-6 years’ experience in retail banking with experience of VISA Settlement, Financial accounting and/or office account reconciliation processes in the area of credit card operations.
• Sound knowledge of KYC, AML and account services guidelines

Education / Preferred Qualifications

• Minimum of graduation from recognised university

Core Competencies

• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and excellent communication skills.
• Aptitude for Risk identification & mitigation
• Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
• Good interpersonal & analytical skills

Technical Competencies

• Customer Relationship
• Retail Banking Operations
• Communication skills
• Digital strategy adoption
• Excellent understanding of the MS-Office Tools like MS-Excel, PowerPoint, Visio, etc

Work Relationship

• Team work
• Stakeholder management
• Customer experience & joyful banking